Privacy policy

Information we collect

Depending on how you use Cine Ring, we may collect the following categories of information.

Account information

When you create or use a Cine Ring account, we may collect:

• Name
• Mobile number
• Email address
• Login and verification information
• Account preferences

Booking information

When you make a booking, we may collect:

• Booking ID
• Movie selected
• Cinema selected
• Show date and time
• Screen information
• Seat information
• Ticket quantity
• Booking amount
• Cancellation and refund information

Payment information

Payments may be processed through third-party payment service providers. Where a third-party payment provider processes your transaction, Cine Ring may receive transaction-related information such as:

• Transaction ID
• Payment status
• Payment method
• Amount paid
• Refund status

Cine Ring does not intend to collect or store your complete card number, CVV or banking password when such information is handled directly by the relevant payment provider.

Device and technical information

We may automatically collect certain technical information, such as:

• IP address
• Device type
• Browser type
• Operating system
• Application version
• Device identifiers where permitted
• Approximate location derived from technical information
• Website and app interaction information

Customer support information

If you contact our support team, we may collect information that you provide in connection with your enquiry, complaint or request.

How we use your information

We may use your information to:

• Create and manage your Cine Ring account
• Process movie ticket bookings
• Generate digital tickets
• Process cancellations and refunds
• Send booking confirmations
• Provide customer support
• Communicate important booking information
• Provide information about participating cinemas
• Improve the Platform
• Detect and prevent fraud or misuse
• Maintain Platform security
• Analyze Platform usage
• Comply with applicable legal requirements
• Send promotional communications where permitted, and where applicable consent or another lawful basis is in place

Communications

Cine Ring may send transactional communications such as:

• OTPs
• Booking confirmations
• Payment confirmations
• Ticket information
• Cancellation confirmations
• Refund updates
• Important service notifications

Where applicable, promotional communications may be managed through available communication preferences or opt-out mechanisms.

Cookies and similar technologies

Cine Ring may use cookies and similar technologies to keep you signed in, remember preferences, maintain booking sessions, understand website usage, improve performance, provide relevant features and measure marketing effectiveness where applicable.

For more information, please refer to our Cookie policy.

Sharing of information

Cine Ring may share relevant information with trusted service providers and participating partners where necessary to provide the services you request. These may include:

• Participating cinemas
• Payment service providers
• SMS providers
• Email service providers
• Customer support providers
• Technology and hosting providers
• Analytics providers
• Security and fraud-prevention providers

We may also disclose information where required by applicable law, legal process or regulatory authorities, or to protect the rights, safety and security of Cine Ring, our users or others.

Cinema partners

Where necessary to fulfil your booking, relevant booking information may be shared with the cinema associated with your booking. For example, the cinema may receive information necessary to validate your ticket and provide the booked service.

Data security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data retention

We retain information for as long as reasonably necessary to:

• Provide our services
• Maintain booking and transaction records
• Resolve disputes
• Meet accounting and legal obligations
• Prevent fraud
• Enforce agreements
• Maintain business and security records

Retention periods may vary depending on the type of information and applicable legal requirements.

Your choices and rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of certain promotional communications
• Raise a privacy-related complaint

Requests may be submitted using the contact details below.

Children’s privacy

Cine Ring is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is legally required. Where applicable, parents or legal guardians may contact us regarding information relating to a child.

Third-party websites and services

Cine Ring may contain links or integrations with third-party websites and services. Their privacy practices are governed by their respective privacy policies. Cine Ring is not responsible for the privacy practices of third-party services outside our control.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. The updated version will be published on the Platform with a revised “Last updated” date.

Contact us

For privacy-related questions, requests or complaints, contact the Cine Ring Privacy Team. We will handle privacy requests in accordance with applicable law.